Frequently Asked Questions

• General
• Hub Setup
• Hub Customization
• Using Widgets
• Accounts
• Recycle Bin
• Notifications
• Contacts

• General

  What is a Hub?

  A Hub is like a virtual work place – where you can share information with others whether they reside in your office or in remote locations. It can be customized to fit your specific needs.

  What is a QuickHub?

  QuickHubs allow you to send or receive large files to/from another party. QuickHubs provide temporary file storage that can be set to expire when you choose. There are two kinds of QuickHubs: SendHubs and ReceiveHubs. If your plan supports public Hubs, these Hubs do not require a password by default but can be secured at set up.

  What are Public Hubs?

  Public Hubs are Hubs that have been set to allow access to anyone, including people without a Onehub account.

  What is a Page?

  Just like a website contains multiple pages; a Hub can contain one page or multiple pages. It all depends on how you decide to organize the information in your Hub. Pages can be helpful when you are trying to group related information together.

  What is a Widget?

  Widgets can be added to pages to act like containers that hold specific types of information (e.g. files, text, photos, links, contacts, events/dates, etc). Much like the way you can customize your Google homepage with widgets that show you weather, news and sports scores, you can customize your Hubs by adding business Widgets for file sharing, calendars, etc.

• Hub Setup

  How do I create a Hub?

  First, log in to Onehub. Then from the home screen, click the button labeled “Create a New Hub”. This will bring you to the “Create a New Hub” wizard.

  Then, you need to provide a name for your Hub. Next, you need to provide a description. The description will be displayed in your user home to define the purpose of the Hub. Next is the URL for the Hub, this will allow Hub members to access the Hub directly. The URL is auto-populated based on the name of the Hub, but it can be changed to whatever you would like as long as it is 4 characters or more and is different from your other Hub URLs. Now pick a template to auto-populate the Hub with Widgets and click “Continue” to move on to step 2.

  Step 2 is where you will customize the overall look of your Hub by selecting a style and a color palette. You can change these at any time after your Hub has been created. Once you are satisfied, click “Continue” to finish creating the Hub.

  How do I create a QuickHub?

  Creating a QuickHub is easy. Once you have logged in, from the home screen click either the “Send Files” or “Receive Files” button in the “Send or Receive Files with QuickHubs” section. Use “Send Files” to upload files for others to download, and “Receive Files” to create a Hub where others can upload files for you.

  Once you have been brought to the wizard, you need to provide some information. In the “To” section, type a list of email addresses you would like to invite, separated by commas. If they are listed in your account contacts, they will auto-complete as you type (just hit tab or click on the name to auto-complete).

  Next type a message. This message will be in the email sent to your invitees, as well as at the top of the Hub.

  The next three options ask when/if you would like the hub to expire, if you would like to be notified via email when there is activity in the Hub, and if you would like the Hub to be publicly accessible (the availability of this option depends on the plan you have signed up for.)

  If you are setting up a SendHub, the next area is where you upload files.

  Finally just click “Create” to finish.

  What are Templates?

  When creating a new Hub, Templates are a great way to quickly set up your Hub for a specific task. Click on each template for a description of its purpose and to view what Widgets will be automatically added to the Hub. If you want to customize your Hub starting from a blank slate, just select the “Clean Hub” Template. Once the template has been picked, you can add or remove Widgets later by customizing the Hub.

• Hub Customization

  How do I customize my Hub?

  To start customizing your Hub, click on the “DESIGN & ADD WIDGETS” button at the top of the window. This will make several edit options appear on screen. When you are done, click “I AM FINISHED DESIGNING” at the top of the window.

  How do I edit the properties of a Widget?

  To edit the properties of a Widget, start customizing the Hub by clicking on the “DESIGN & ADD WIDGETS” button at the top of the window. Click on the icon that looks like a pencil over a block to the right of the Widget.

  How do I change the logo in my Hub?

  To change the logo, start customizing the Hub by clicking on the “DESIGN & ADD WIDGETS” button at the top of the window. This will make several edit options appear on screen. Click the button on the top left that says “Edit Logo”. Next click the “Choose File” button and you will be prompted to find an image. A logo can be no wider than 250 pixels and no taller than 54 pixels. If an image is picked that is larger, it will be scaled down. Once you have picked the image, click “Save”.

  How do I change the name of my Hub?

  To change the name, start customizing the Hub by clicking on the “DESIGN & ADD WIDGETS” button at the top of the window. This will make several edit options appear on screen. Click the button on the top right that says “Edit Title”. From here you can change the title and description of the Hub. When you are done, click “Save”.

  How do I add a column to a page?

  Click on the “DESIGN & ADD WIDGETS” button at the top of the window. This will make column layouts appear along the top of the page you have selected in your Hub. Available layouts include: one column, left side bar, right side bar, two columns, and three columns. To choose a layout, click on one.

  How do I change the colors of my Hub?

  Click on the “DESIGN & ADD WIDGETS” button at the top of the window. This will make several edit options appear on screen. Click on “Change the Theme of your Hub” in the upper middle. From here you can pick a different color palette and also change the style of the theme. Click “Continue” to accept the change.

  How do I add a Widget?

  Click on the “DESIGN & ADD WIDGETS” button at the top of the window. Click the “Add a Widget to this column” button at the top of the column you would like to add to. Choose a Widget to add from the menu and you will be asked to set up the Widget by supplying some information. Once you are happy with the settings, click “Save” and the Widget will appear on the page. You can change its position by dragging the top of the Widget and placing it where you would like. You can drag it to a different column or even a different page.

  What is enhanced security?

  Enhanced security enables HTTPS (SSL) encryption for all communication between your hub and its users.

  How do I enable enhanced security?

  When inside a Hub, there is a button at the top of the window with a wrench icon that says “Manage”. Clicking on this will bring you to the Hub management screen. From here, click on “Enhanced Security” on the right. Now click the button labeled “Turn Enhanced Security On”. This option is only available for specific plans.

• Using Widgets

  What are the differences between the Simple, Standard, and Advanced File Uploaders?

  The Simple Uploader does not require any extra software to function; it allows you to upload one file at a time.

  The Standard Uploader requires the Adobe Flash plug-in (most likely this is already installed on your computer); it allows you to upload multiple files at once, but not folders of files.

  The Advanced Uploader (currently only compatible with Firefox) requires Java; it allows you to upload entire folders of files and include all of their content.

  I get the message “Flash must be installed and enabled to use the Standard Uploader.” What do I need to do?

  In order to use the Standard Uploader, you must have Adobe Flash installed. To get Flash go to http://www.adobe.com/go/getflashplayer.

  I am trying to use the Advanced Uploader but it is stuck and just says “Loading...” or asks me if I have Java installed. What do I need to do?

  The Advanced Uploader requires the Java plug-in to function. The Java plug-in allows small applications called applets to run in your browser. Our Advanced Uploader uses an applet to facilitate the uploading of folders of files. If you get this message, you may not have the Java plug-in installed. To get the Java plug-in, go to http://www.java.com/en/download/.

  When I select the Advanced Uploader, I am prompted to trust a certificate or run an application. What should I do?

  The Advanced Uploader is Java-based; this means that it will require your permission to access files. The Advanced Uploader will allow you to upload entire folders of files and include all of their content. If you would like to use the Advanced Uploader, please click “Trust” or “Run”.

  How do I upload an entire folder of files?

  To upload an entire folder of files, the Advanced Uploader must be used. Currently it is only compatible with the Firefox browser. The Advanced Uploader requires that you have Java installed as well. To use it, select Advanced Uploader and trust or agree if prompted to trust or run an application. Then just press the button labeled “Add Files” and select a folder. After clicking “Choose” if you would like to add any additional files you can select the “Add Files” button. When you are ready to upload, press “Upload” and your files will be added to your File Library.

  What if I don't have Firefox or Java installed but I want to upload folders of files?

  It’s simple to install Firefox and Java.

  To install Firefox just go to http://www.getfirefox.com/.

  To install Java just go to http://www.java.com/en/download/.

  How do I copy or move files?

  Single items can be moved easily by dragging their icon to a folder in the File Library they are in. If you would like to move multiple items, first check the box to the left of each item you would like to copy or move. Next press the “Copy/Move” button. You will be presented with a list of Hubs that you have at least Contributor status in. Select the Hub, then the page, then the File Library you would like to copy or move to from the list. Optionally you could also select any folder inside that File Library as a destination. Once the destination has been selected, press either the “Copy Files” button or the “Move Files” button depending on what you would like to do. This method can also be used to move files between Hubs.

  How do I see the version history of a file?

  Simply click on the name of the file to display the version history.

  How do I email files to my Hub?

  To the right of the title of your Files Widget is an automatically generated email address for that specific Files Widget. Attaching files to an email and emailing them to this address will add them to your Files Widget. You can even email multiple files at once.

  How do I change the way my calendar is displayed?

  The calendar has two views, calendar and list. This option can be changed under the Calendar Widget’s properties.

  How do I change the sorting of links?

  Links can be sorted manually or alphabetically. This option can be changed in the Link List Widget’s properties. If manual sorting is selected, links can be re-ordered by dragging them to the desired location in the list.

  How do I change the sorting of tasks?

  While customizing the Hub, a sort menu will appear in the Task List once the first task has been added. It contains several different sorting options for tasks.

• Accounts

  How can other people on my team set up Hubs using the company account?

  From the main account, navigate to the home screen and click on “ACCOUNT” and then “Manage Users.” Click the “Add Users” button and enter in the information of the user you would like to add. They will be sent an email that contains a confirmation link. Once they have accepted, they will be added to the account.

  Note: If the user already has an account with Onehub, they will no longer be able to create personal Hubs when they join a company account.

  How can I upgrade my account to set up more than one Hub?

  Navigate to the home screen and click the button labeled “Create a New Hub” and you will be prompted to upgrade your account. You can also click on the “ACCOUNT” tab and then "Manage Plan" on the right to upgrade your account and allow additional Hubs to be created.

  How do I change my password?

  From the home screen, click on “SETTINGS” and then “Change Your Password" on the right. You will be prompted for your current password and then you may type and confirm a new one.

  How do I check activity for all of my Hubs?

  Navigate to the home screen and click on the tab labeled “ACTIVITY.” This screen will initially display activity in all of your Hubs. You can also filter activity based on criteria such as a specific Hub, type of action, and a range of time.. You can even save filters for easy viewing later.

  Can I track the email invitations I send?

  Absolutely. Each invitee on the share screen has an invitation status. This shows whether or not the invitation has been read.

  Note: this feature depends on whether or not the invitee allows images to show up in their email.

• Recycle Bin

  I've accidentally deleted something from my Hub. How do I get it back?

  When inside a Hub, there is a button at the top of the window with a wrench icon that says “Manage.” Clicking on this will bring you to the Hub management screen. This is where you will find the Recycle Bin. The Recycle Bin contains everything that has been deleted from your Hub. To restore an item, click on “Restore” under the “Actions” column.

  Note: Deleting something from the Recycle Bin is permanent and cannot be recovered.

• Notifications

  How can I be notified when new things happen in my Hubs?

  You can be notified via email of activity in your Hubs. To activate this feature, navigate to the settings screen. To get to the settings screen from a Hub, click on “SETTINGS” at the top of the screen. Settings can also be found on the home screen. Once you are on the settings screen, click on "Notification Preferences." Just select how often you would like to be notified from the menu and then check the box next to the Hubs you would like notifications on.

  How do I add a different email address for notifications?

  Notifications can only be received on the email address that is set as primary. To add an email and make it primary, navigate to the home screen and click on “SETTINGS.” From there click on "Email Addresses," enter an email address into the field, and click “Add Email Address.” A confirmation will be sent to the email address provided. Just click the link in the email and enter your login information to confirm. The email address has now been added. Click “Make This My Primary” to receive notifications on this address.

  Can I prevent activity in a Hub from showing up on the home screen and notification emails?

  Yes. Activity can be disabled for readers, contributors, authors, or administrators individually in a Hub. To change this option, click on the “Manage” button in your hub. From here, click “Notifications” from the list on the right. Just uncheck the box next to the role you do not want to receive activity, and then click “Save Changes”.

• Contacts

  How can I add contacts that can be accessed by all members of my account?

  The account contacts page allows you to do this. To access it, click on the “ACCOUNT” tab from the home screen, and then “Account Contacts” in the menu on the right. Users who have been invited to any of your account hubs will automatically be added here. Contacts stored here will auto-populate when typed into a Hub invitation.

  How can I set up a group of contacts?

  Both the “Account Contacts” page and the contacts widget (when in address book view) have the ability to set up groups. Click the “Create a Group” button to make one. To add contacts to your group, first check the box next to them to select them, then click the “Add to Group” button. You will be presented with a list of your groups. Check the box next to the groups you would like to add the contacts to and click “Add to Selected Group(s)”. To remove contacts from a group, click on the contact and click “Remove” next to a group listed under the contact. Alternatively, when in a group you can select multiple contacts and click the “Remove from Group” button.