New Year’s Resolution: Clean up your Workspaces!

business-vs-personalWith the holidays completely in the rear view mirror, and you seated back at your desk, it’s time to look ahead at 2016. We at Onehub want to help you make this year awesome, and a good way to start is to freshen up your Workspaces.

Every filing system builds up some cruft over time, and while people are getting used to being back at work, this is the perfect opportunity to clean up your Workspaces to make sure they are efficient for you and your collaborators.

Here are four things you can do to make your Onehub experience even better: Continue reading

Chris Turner rides in to help Onehub customers

DSC_0292At Onehub, we hope to minimize the amount of customer support you’ll actually need, and for when it’s necessary, we want it to be the best experience for you. Our support team is staffed by real, live people (not robots), who are happy to help.

The newest addition to our team is Chris Turner, Onehub Customer Support Engineer. He’s been with us for a month now, learning the ropes from Amy and the rest of the Onehub team. Now that he’s fully ingrained, we thought we’d give him a proper introduction.

WHAT DO YOU DO AS A CUSTOMER SUPPORT ENGINEER?

I help customers when they have questions about the service, or need some help with their account. Continue reading

Now you can live chat with our support team

We strive to give great customer service here at Onehub. Our awesome team is ready with a personal touch to help answer any questions you might have about Onehub. In addition to calling or emailing us, Onehub customers can now live chat with a support rep.

To chat with us, visit our support page. If a member of our support team is available to help, a small window will appear on the bottom right hand side of the screen. That way you know you are connecting with a real person (not a robot) who is ready to help. Click the green bar and a chat window will appear where you can start your conversation.

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New Support Engineer Amy Snell will make you a Onehub fan

Amy13Onehub prides itself on the personal touch our customer support delivers. Amy Snell is our newest addition to the support team, and will more than likely be your first point of contact when calling in with questions about your Onehub account.

As such, we thought we should formally introduce you to Amy to learn a bit more about the person you’ll be talking with on the other end of the line.

WHAT DO YOU DO AT ONEHUB?

As a customer support rep for Onehub, I’m here to answer questions and help people get the most out of their account! Continue reading

Introducing Onehub video tutorials

Screen Shot 2015-03-27 at 2.23.46 PMWhether it’s learning how to replace a shower head or properly tie a tie, there are online video tutorials that show us how to do just about anything at any time. We wanted to give our users that same flexibility and power to get the most out of their accounts, so today we are launching Onehub video tutorials.

Our video tutorials are 1 – 3 minute screencasts that will illustrate how you can get the most out of Onehub. From getting started to running Onehub on your own domain, these videos will help you unlock more features, optimize your workflow, and get more done.

We’re kicking things off with a trio of videos that go over the very basics of using Onehub: Continue reading

Onehub support made with people, not robots

Processed with VSCOcam with a10 presetIn a world where robots are taking our jobs, writing the news and swarming The Avengers, Onehub customers can rest assured knowing that we prefer a more personal touch.

When you have a question, especially a complicated one, sometimes it’s faster to speak with a person rather than sifting through message boards or navigating through complex automated phone trees.

That’s why we have actual humans available to talk with you starting from the moment you first start considering Onehub and continuing long after you’ve become a loyal customer. Our sales and support team will answer your questions quickly and professionally to ensure you have the best experience.

If you have questions about Onehub and want to reach our actual people, give us a call anytime at (877) 644-7774. (Though if you happen to call on May 1, we’ll call you back after seeing The Avengers: Age of Ultron.)