Frequently Asked Questions
What is a paid user?
A paid user is a user invited to your Account, or any user invited to a Workspace as a Collaborator, Moderator, or Administrator. Also, users invited to three or more Workspaces are considered paid. You can read more about the difference between paid and free users on our support site.
Do I have to pay for invited users?
No. Users invited at the Workspace, folder, or file level as a Viewer, Printer, Downloader, or Creator are free and do not count against your user limit. In most cases, these types of users will be external. You can read more about the difference between paid and free users on our support site.
Can I pay a year in advance?
Yes! Get 15% off the monthly subscription rate when you switch to yearly billing. You can choose yearly billing during sign up, or switch at any time by going to Account > Plan Settings.
How much is virtual data room pricing?
Virtual data room features come standard on our Business plan and include stealth mode, non-disclosure agreements, document watermarking, automatic indexing, and full audit trails. There is no additional cost for virtual data rooms. Additional costs are only incurred for additional paid users or the custom domain and white label add-on.
Can I change plans at any time?
Yes. Onehub’s cloud storage pricing is a monthly or yearly subscription — you can upgrade, downgrade, or cancel at any time. Our sales and support teams are happy to help you optimize your cloud storage costs, choose a plan, upgrade, downgrade, or cancel your account. Email us at firstname.lastname@example.org or call (877) 644-7774.
How do I change plans or cancel service?
You can change your plan by visiting Account > Change Your Plan. You can hibernate (for $5/mo) or cancel your account by visiting Account > Cancel. When you cancel, your account remains active until the end of your current billing period. If you need help optimizing your cloud storage costs or cancelling, email us at email@example.com or call (877) 644-7774.
Do you offer discounts for non-profits?
Yes. Onehub offers a 20% discount to non-profits and schools. If you would like to apply, please email firstname.lastname@example.org after starting a free trial.