Frequently Asked Questions
What is a paid user?
A paid user is a user invited to your Account, or any user invited to a Workspace as a Collaborator, Moderator, or Administrator. Also, users invited to three or more Workspaces are considered paid. You can read more about the difference between paid and free users on our support site.
Do I have to pay for invited users?
No. Users invited at the Workspace, folder, or file level as a Viewer, Printer, Downloader, or Creator are free up to your plan’s total user limit. In most cases, these types of users will be external. You can read more about the difference between paid and free users on our support site.
Can I pay a year in advance?
Yes! Get up to 20% off the monthly subscription rate when you switch to yearly billing. You can choose yearly billing during sign up, or switch at any time by going to Account > Plan Settings.
Can I change plans at any time?
Yes. Onehub’s cloud storage pricing is a monthly or yearly subscription — you can upgrade, downgrade, or cancel at any time. Our sales and support teams are happy to help you optimize your cloud storage costs, choose a plan, upgrade, downgrade, or cancel your account. Email us at firstname.lastname@example.org or call (877) 644-7774.
How do I change plans or cancel service?
You can change your plan by visiting your Account Summary page and clicking on your Current Plan. You can hibernate (for $5/mo) or cancel your account by visiting Account > Cancel Account. When you cancel, your account remains active until the end of your current billing period. If you need help optimizing your cloud storage costs or cancelling, email us at email@example.com or call (877) 644-7774.
Do you offer discounts for non-profits?
Yes. Onehub offers a 20% discount to non-profits and schools. If you would like to apply, please email firstname.lastname@example.org after starting a free trial.
How are total users counted?
Total users include everyone with access to your account data, including both paid and free users. You can read more about the differences between paid and free users on our support site.
What is the Data Room Edition?
The Data Room Edition gives you the added security and anonymity required for more sensitive file-sharing to help you get business deals done faster and more easily. Features on our Data Room edition includes stealth mode, non-disclosure agreements, document watermarking, automatic indexing, and full audit trails. You can read more about the Data Room features and benefits on our support site.