Privacy Policy

Protecting you and your data is our priority.

Effective: 2/11/19

YOUR PRIVACY IS IMPORTANT TO US. PLEASE READ THIS PRIVACY POLICY TO LEARN ABOUT THE INFORMATION THAT WE COLLECT FROM YOU AND HOW WE USE THAT INFORMATION. BY USING THE SERVICES YOU CONSENT TO THE COLLECTION, USE AND TRANSFER OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, THEN PLEASE DO NOT USE THE SERVICES. PLEASE BE AWARE THAT ONEHUB AND ALL ASSOCIATED SERVICES AND SYSTEMS ARE HOUSED ON SERVERS IN THE UNITED STATES. IF YOU ARE LOCATED OUTSIDE OF THE UNITED STATES, INFORMATION WE COLLECT (INCLUDING COOKIES) ARE PROCESSED AND STORED IN THE UNITED STATES, WHICH MAY NOT OFFER THE SAME LEVEL OF PRIVACY PROTECTION AS THE COUNTRY WHERE YOU RESIDE OR ARE A CITIZEN. BY USING THE SERVICES AND PROVIDING INFORMATION TO US, YOU CONSENT TO THE TRANSFER TO AND PROCESSING OF THE INFORMATION IN THE UNITED STATES.

Introduction

This Privacy Policy applies to information that Onehub Inc., a Delaware corporation ("Onehub," "our," "we" or "us") collects on Onehub’s website, https://www.onehub.com/, and through Onehub’s software applications, products, and Services (collectively, the "Services").

Scope

This Privacy Policy describes the information that we collect (directly or indirectly) and why we collect it, what we do with the information we collect and how you can manage your Personal Data (defined below).

Onehub is the controller of the Personal Data collected through the Services. Any questions or concerns regarding Onehub's privacy and data protection practices can be directed to our Data Protection Lead at support@onehub.com.

This Privacy Policy is incorporated into and made a part of Onehub's Terms of Service. If you have not done so already, please also review the Terms of Service.

Information We Collect

"Personal Data" is information that directly or indirectly identifies you. Below are some examples of the Personal Data we may collect through the Services:

  • Identity Data is information that may directly identify you, such as your name, date of birth, and gender.
  • Contact Data is information that can be used to communicate with you, such as, email address mailing address, and phone number.
  • Payment Data is information required for payment processing, such as credit or payment card number, expiration date, cvv number, billing address, company name, and other data required for payment processing.
  • Technical Data is information such as your IP address, your login data, browser type, operating system, the webpages you viewed and how long you viewed them.

We may link together different types of information or link information to Personal Data. If linked information directly or indirectly identifies an individual person, we treat the linked information as Personal Data. In this Privacy Policy, to "process" Personal Data means to perform any operation on Personal Data, whether or not by automated means, such as collection, recording, organizing, storing, adapting, use, disclosure, combining, erasing or destroying. Where we need to collect Personal Data by law, or under the terms of the contract between us and you do not provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or Services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case.

How We Collect Information

When you register for the Services: When you register for the Services, we collect your name, email address, phone number, and password.

When you use the Services: We may ask for contact information such as your name, address, telephone number, email address, contact preferences, employer/company, and information related to our products and Services. We collect this information so that we may: keep you informed about Onehub, respond to your inquiries, and provide you with information about our products and Services.

When you make a payment to Onehub: If you make a payment to Onehub, we will ask for payment information and other information requested for processing your payment.

We use a third party payment processor, which is currently Braintree ("Payment Processors"), to assist with securely processing your payment information. If you pay with a credit card, the payment information that you provide through the Services is encrypted and transmitted directly to Braintree. We do not store your payment information and do not control and are not responsible for Braintree or its collection or use of your information. You may find out more about how Braintree stores and uses your payment information by accessing the Braintree Privacy Policy.

Through Server Logs: A server log is a list of the activities that a server performs. Onehub’s servers automatically collect and store in server logs your search queries, Internet Protocol (IP) address, browser type, browser language, the date and time of your request and referral URL and certain cookies that identify your browser or Onehub account.

From Your Computer, Tablet or Mobile Telephone: We collect information about your computer, tablet or mobile telephone ("Device"), such as model, operating system version, mobile network information, telephone number, internet service provider and similar identifiers. Onehub may associate your Device information with your Onehub account. We may collect and store information (including Personal Data) on your Device through browser web and web application data caches. We may collect information from sensors that provide Onehub with information on nearby devices, Bluetooth address, Wi-Fi access points and information made available by you or others that indicates the current or prior location of the user. We also may collect IP address and MAC address. How we collect this data depends on how you access the Services. Certain Services may collect this data even when you are not actively using the Services.

Cookies and Similar Technologies: Onehub uses cookies (small, often encrypted, text files that are stored on your computer or mobile device) and similar technologies ("Cookies") to provide the Services and help collect data. This Cookies Policy explains how we use Cookies to collect information about the way you use the Services and how you can control them.

Cookies & Similar Technologies

How We Use Cookies

We use Cookies to track how you use the Services by providing usage statistics. Cookies are also used to allow product authentication to you based upon your browsing history and previous visits to the Services. Information supplied to us using cookies helps us to provide a better online experience to our visitors and users and send marketing communications to them, as the case may be.

While this information on its own may not constitute your "personal data", we may combine the information we collect via Cookies with personal data that we have collected from you to learn more about how you use the Services to improve them.

Types of Cookies

We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them). To make it easier for you to understand why we need them, the Cookies we use on the Services can be grouped into the following categories:

  • Strictly Necessary: These Cookies are necessary for the Services to work properly. They include any essential authentication and authorization cookies for the Services.
  • Functionality: These Cookies enable technical performance and allow us to "remember" the choices you make while browsing the Services, including any preferences you set. They also include sign-in and authentication cookies and IDs that enable you to return without additional sign-in.
  • Performance and Analytics: These Cookies allow us to collect certain information about how you navigate the Services or utilize the Products running on your device. They help us understand which areas you use and what we can do to improve them.
  • Marketing and Support: These Cookies are used to deliver relevant information related to the Services to an identified machine or other device (not a named or otherwise identifiable person) which has previously been used to visit the Services. Some of these types of Cookies on the Services are operated by third parties with our permission and are used to identify advertising sources that are effectively driving customers to the Services.

Cookies We Use

Necessary Cookies

Name Provider Type Purpose
_onehub_workspaces_session_id Onehub Persistent 30-Day Used by Onehub by default to uniquely identify your session on the site and relates your unique session to server side data.

Functionality

Name Provider Type Purpose
doppio_login Onehub Session Used by Onehub to remember the default application your user is registered for.

Performance & Analytics

Name Provider Type Purpose
_ga Google Analytics Persistent 2-Year Used by Google Analytics to register a unique ID that is used to generate statistical data on how the visitor uses the website.
_gat_UA-6155421-2 Google Analytics Persistent 2-Year Used by Google Analytics to track campaign related information for the user.
_gcl_au Google Analytics Persistent 3-Month Used by Google AdSense to track advertisement efficiency across websites using their services.
_gid Google Analytics Persistent 1-Day Used by Google Analytics to register a unique ID that is used to generate statistical data on how the visitor uses the website.

Marketing & Support

Name Provider Type Purpose
test_cookie Google Persistent 1-Day Used by the Google DoubleClick network to test whether the visitor's browser allows cookies to be stored.
_fr Facebook Persistent 3-Month Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
_ok Olark Session Used by Olark for most recent Olark site ID (security measure).
_okbk Olark Session Used by Olark for extra state information (e.g. chat box being open/closed).
_okdetect Olark Session Used by Olark to test whether the visitor's browser allows cookies to be stored.
_oklv Olark Session Used for the Olark loader version (for improved caching).
hblid Olark Persistent 1-Year Used by Olark as a visitor identifier to remember this visitor between visits.
olfsk Olark Persistent 1-Year Used by Olark for storage identifier to maintain chat state across pages (e.g. message history).
wcsid Olark Session Used by Olark as a session identifier to keep track of a single chat session.

Cookies Set by Third Party Sites

To enhance our content and to deliver a better online experience for our users, we sometimes embed images and videos from other websites on the Services. We currently use, and may in future use content from websites such as Facebook, LinkedIn and Twitter. You may be presented with Cookies from these third-party websites. Please note that we do not control these Cookies. The privacy practices of these third parties will be governed by the parties’ own privacy statements or policies. We are not responsible for the security or privacy of any information collected by these third parties, using cookies or other means. You should consult and review the relevant third-party privacy statement or policy for information on how these cookies are used and how you can control them.

We also use Google, a third-party analytics provider, to collect information about Services usage and the users of the Services, including demographic and interest-level information. Google uses cookies in order to collect demographic and interest-level information and usage information from users that visit the Services, including information about the pages where users enter and exit the Services and what pages users view on the Services, time spent, browser, operating system, and IP address. Cookies allow Google to recognize a user when a user visits the Services and when the user visits other websites. Google uses the information it collects from the Services and other websites to share with us and other website operators’ information about users including age range, gender, geographic regions, general interests, and details about devices used to visit websites and purchase items. We do not link information we receive from Google with any of your personally identifiable information. For more information regarding Google’s use of cookies, and collection and use of information, see the Google Privacy Policy. If you would like to opt out of Google Analytics tracking, you can use the Google Analytics Opt-out Browser Add-on

Other Similar Technologies

Onehub web pages may use other technologies such as web beacons to help deliver cookies on the Services and count users who have visited those websites. We also may include web beacons in our promotional email messages or newsletters to determine whether you open and act on them as well as for statistical purposes.

In addition to standard cookies and web beacons, the Services can also use other similar technologies to store and read data files on your computer. This is typically done to maintain your preferences or to improve speed and performance by storing certain files locally.

How to Control and Delete Cookies

Cookies can be controlled, blocked or restricted through your web browser settings. Information on how to do this can be found within the Help section of your browser. All Cookies are browser specific. Therefore, if you use multiple browsers or devices to access websites, you will need to manage your cookie preferences across these environments.

If you are using a mobile device to access the Services, you will need to refer to your instruction manual or other help/settings resource to find out how you can control cookies on your device.

Please note: If you restrict, disable or block any or all Cookies from your web browser or mobile or other device, the Services may not operate properly, and you may not have access to the Services available through the Services. Onehub shall not be liable for any impossibility to use the Services or degraded functioning thereof, where such are caused by your settings and choices regarding cookies.

To learn more about cookies and web beacons, visit http://www.allaboutcookies.org/.

Do Not Track

Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a "Do Not Track" ("DNT") or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many website operators, including Onehub, do not respond to DNT signals.

How We Process Personal Data

We will only use your Personal Data when the law allows us to. Most commonly, we will use your Personal Data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Onehub uses information collected for the following purposes based on our legitimate interests:

  • To process your payments (to recover debts due to us);
  • To communicate with you (to address your questions and inquiries and offer you new products and Services);
  • To administer and protect our business and the Services including troubleshooting, data analysis, security, testing, system maintenance, support, reporting, technical functionality, and hosting of data. (for running our business, provision of administration and IT Services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise)
  • To prevent and investigate fraud and other misuses of the Services (to protect our business and your information)
  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (to study how clients use our products/Services, to develop them, to grow our business and to inform our marketing strategy)
  • To use data analytics to improve our website, products/Services, marketing, client relationships and experiences (to define types of clients for our products and Services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
  • To make suggestions and recommendations to you about products or Services that may be of interest to you (to develop our products/Services and grow our business)

We also use your Personal Data when necessary for the performance of a contract or to comply with legal obligations in the following contexts:

  • To process your payments, orders, and transactions including:
    • Manage payments, fees and charges
    • Collect and recover money owed to us;
  • To set up and maintain your account with us;
  • To manage our relationship with you which will include:
    • Notifying you about changes to our terms or privacy policy
    • Asking you to leave a review or take a survey
    • Responding to your questions and inquiries

How We Share Information

We may share Personal Data collected via the Services with service providers. Onehub shares information with Onehub’s other third-party service providers that perform Services on our behalf, such as payment processing, web hosting, video encoding, or data storage. Additionally, we may share your information with companies that are conducting marketing and advertising to benefit Onehub. These third party companies may use your contact information for communications and marketing purposes that support our activities. You are under no obligation to respond and the companies are restricted from using your contact information for any other purpose. Onehub will ensure that any service provider with which we share Personal Data agrees to safeguard it in substantially the same manner as Onehub has described in this Privacy Policy and in accordance with all applicable laws.

Onehub may aggregate information collected though the Services and remove identifiers so that the information no longer identifies or can be used to identify an individual ("Anonymized Information"). Onehub shares Anonymized Information with third parties and does not limit third parties' use of the Anonymized Information because it is no longer Personal Data.

Onehub may share Personal Data if Onehub is involved in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control (in whole or in part). Onehub requires that the shared Personal Data remain subject to the promises made in the then-current Privacy Policy, unless and until you agree to a new privacy terms.

Applicable law may require Onehub to disclose your Personal Data if: (i) reasonably necessary to comply with legal process (such as a court order, subpoena or search warrant) or other legal requirements; (ii) disclosure would mitigate Onehub’s liability in an actual or threatened lawsuit; (iii) necessary to protect legal rights of Onehub, users, customers, business partners or other interested parties; or (iv) necessary for the prevention or detection of crime (subject in each case to applicable law). For residents of the European Economic Area ("EEA"), Onehub will disclose Personal Data only when permitted to do so under applicable European and EU Member States’ national data protection laws and regulations.

California Shine the Light Law: California Civil Code Section 1798.83 permits users who are California residents to obtain from us once a year, free of charge, a list of third parties to whom we have disclosed personal information (if any) for direct marketing purposes in the preceding calendar year. If you are a California resident and you wish to make such a request, please send an e-mail with "California Privacy Rights" in the subject line to support@onehub.com or write us at: Onehub, 1109 1st Avenue, Suite 406, Seattle, WA 98101.

Children's Privacy

The Services are not directed to or intended for use by minors. Consistent with the requirements of applicable law, if we learn that we have received any information directly from a minor without his or her parent’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the minor that he or she cannot use the Services and subsequently will delete that information.

California Minors: While the Service is not intended for anyone under the age of 18, if you are a California resident who is under age 18 and you are unable to remove publicly-available content that you have submitted to us, you may request removal by contacting us at: support@onehub.com. When requesting removal, you must be specific about the information you want removed and provide us with specific information, such as the URL for each page where the information was entered, so that we can find it. We are not required to remove any content or information that: (1) federal or state law requires us or a third party to maintain; (2) was not posted by you; (3) is anonymized so that you cannot be identified; (4) you don’t follow our instructions for removing or requesting removal; or (5) you received compensation or other consideration for providing the content or information. Removal of your content or information from the Service does not ensure complete or comprehensive removal of that content or information from our systems or the systems of our service providers. We are not required to delete the content or information posted by you; our obligations under California law are satisfied so long as we anonymize the content or information or render it invisible to other users and the public.

Security of Personal Data

Onehub takes precautions intended to help protect information that we process but no system or electronic data transmission is completely secure. Any transmission of your Personal Data is at your own risk and we expect that you will use appropriate security measures to protect your Personal Data.

You are responsible for maintaining the security of your account credentials for the Services. Onehub will treat access to the Services through your account credentials as authorized by you. Unauthorized access to password-protected or secure areas is prohibited and may lead to criminal prosecution. We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security. If you believe that information you provided to us is no longer secure, please notify us immediately using the contact information provided below.

If we become aware of a breach that affects the security of your Personal Data, we will provide you with notice as required by applicable law. To the extent permitted by applicable law, Onehub will provide any such notice that Onehub must provide to you under applicable law at your account’s email address. By using the Services, you agree to accept notice electronically.

All payments received via credit card are processed securely by Braintree, using measures that comply with the Payment Card Industry Data Security Standard ("PCI DSS").

Data Retention

We retain Personal Data in identifiable form only for as long as necessary to fulfill the purposes for which the Personal Data was provided to Onehub or, if longer, to comply with legal obligations, to resolve disputes, to enforce agreements and similar essential purposes. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Accessing and Updating Your Personal Information

You may request access to your personal information or correct an error or omission in your personal information by contacting us at support@onehub.com or write us at: Onehub, 1109 1st Avenue, Suite 406, Seattle, WA 98101. We will make good faith efforts to resolve requests to correct inaccurate information except where the request is unreasonable, requires disproportionate technical effort or expense, jeopardizes the privacy of others, or would be impractical. Residents of the EEA may have additional rights concerning the access and updating of their Personal Data (see the section titled The General Data Protection Regulation).

Privacy Shield

Onehub complies with the EU-US Privacy Shield Framework and Swiss-U.S. Privacy Shield Frameworks administered by the US Department of Commerce (together, "Privacy Shield") regarding the processing of Personal Data (as defined below) from European Union member countries and Switzerland. This means that Onehub certified that it adheres to the Privacy Shield Principles of Notice; Choice; Accountability for Onward Transfer; Security; Data Integrity and Purpose Limitation; Access; and Recourse, Enforcement, and Liability. If you are a resident of the European Economic Area, please see our Privacy Shield Policy for information about our data protection practices for personal data that we receive from European Union member countries and Switzerland pursuant to their respective Privacy Shield frameworks.

For purposes of enforcing compliance with the Privacy Shield, Onehub is subject to the investigatory and enforcement authority of the US Federal Trade Commission. For more information about the Privacy Shield, see the US Department of Commerce's Privacy Shield website located at https://www.privacyshield.gov/.

To learn more about how we comply with Privacy Shield, please read our Privacy Shield Policy. You can find Onehub's Privacy Shield certification here.

The General Data Protection Regulation ("GDPR")

Residents of the EEA may be entitled to other rights under the GDPR. These rights are summarized below. We may require you to verify your identity before we respond to your requests to exercise your rights. If you are entitled to these rights, you may exercise these rights with respect to your Personal Data that we collect and store:

  • the right to withdraw your consent to data processing at any time (please note that this might prevent you from using certain aspects of the Services);
  • the right of access your Personal Data;
  • the right to request a copy of your Personal Data;
  • the right to correct any inaccuracies in your Personal Data;
  • the right to erase your Personal Data;
  • the right to data portability, meaning to request a transfer of your Personal Data from us to any other person or entity as chosen by you;
  • the right to request restriction of the processing of your Personal Data; and
  • the right to object to processing of your Personal Data.

You may exercise these rights free of charge. These rights will be exercisable subject to limitations as provided for by the GDPR. Any requests to exercise the above listed rights may be made to: support@onehub.com. If you are an EEA resident, you have the right to lodge a complaint with a Data Protection Authority about how we process your Personal Data at the following website: https://edpb.europa.eu/about-edpb/board/members_en.

International Transfers of Personal Data

Whenever we transfer your Personal Data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • European Commission Standard Contractual Clauses: We may use specific contracts approved by the European Commission which give Personal Data the same protection it has in the EEA.
  • Privacy Shield. Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to Personal Data shared between the Europe and the US.

For additional information on the mechanisms used to protect your Personal Data, please contact us at support@onehub.com.

Privacy Policy Changes

If we change this Privacy Policy, we will post the updated Privacy Policy and its effective date on this page. If Onehub makes material changes that reduce your privacy rights, Onehub will notify you in advance by sending you an email and/or by posting a notice in the Services.

How to Contact Us

If you have any questions, comments, or concerns about how we handle your Personal Data, then you may contact us at support@onehub.com or write to us at: Onehub, 1109 1st Avenue, Suite 406, Seattle, WA 98101.